Terms & Conditions

For Purchasing Accommodation Through Hepburn Spa Pavilions Website

NOTE: Rates will be quoted based on 2 night minimum stay. Discounts may be available for stays longer than 2 nights & last minute bookings. Detailed exact pricing will be provided when confirming availability.

PAYMENT TERMS: Deposit amount is 50% of total booking value. Balance is due 28 days prior to arrival. Credit Card Fees apply – 3.5% Amex/Diners & 2% Visa/Mastercard. Security bond required: $250 credit card authorisation.

CANCELLATION TERMS: There is a NO REFUNDS policy.
The following cancellation fees apply: 30 days or more prior to arrival – 25% of the total rate. 15-28 days prior to your arrival – 50% of the total rate. 14 days or less prior to arrival – 100% of the total rate. A minimum $75 administration fee applies to all cancelled bookings. Booking Fees and processing fees are non-refundable. Any funds remaining after the deduction of cancellation administration and booking fees will be distributed in the form of a credit voucher with 6 months validity. A request to amend a booking will be treated as a cancellation. We highly recommend travel insurance to cover for any unforeseen circumstances